Saturday, January 03, 2004
Thursday, January 01, 2004
Happy New YEAR!
Alright, so I've got a BUTTLOAD of pictures from last night's New Year journeys. Okay fine, it wasn't all that dramatic. However it was a total blast.
We started the night off with Elaine, Aaron, and me going to a Chinese restaurant and stuffing ourselves silly. Neither of the two crackers at the table could handle the spicy shrimp, so guess what? MORE FOR ME. heheheh. Afterwards, we went to Elaine's house to play video games and.. umm.. consume liquids. Between the three of us I think there were 12-14 liquids consumed. We all played Mortal Kombat on Elaine's old-school Sega system, and the big nerd Aaron beat both of us silly, and then beat the GAME.
Afterwards, bowling was our calling. (I'm a poet and I just don't know it!) Once again, I was the one that lost miserably, but I'll have to say that it was pretty close with Elaine. Aaron once again kicked both our asses. Now came fun-- Sean's party. He wasn't able to hang out with us earlier because he had to host the party, but insisted that we should all go to his party afterwards. Considering he's my best friend (along with Aaron, Elaine, and Nitu) I couldn't say no. Anyway, we hung out there until the wee hours of the morning and Aaron had to crash at my place because of how much he drank. No prob, he just came to my room this morning and goes, "Yo dude.. so like.. I'm leaving. Peace."
Alright, so I've got a BUTTLOAD of pictures from last night's New Year journeys. Okay fine, it wasn't all that dramatic. However it was a total blast.
We started the night off with Elaine, Aaron, and me going to a Chinese restaurant and stuffing ourselves silly. Neither of the two crackers at the table could handle the spicy shrimp, so guess what? MORE FOR ME. heheheh. Afterwards, we went to Elaine's house to play video games and.. umm.. consume liquids. Between the three of us I think there were 12-14 liquids consumed. We all played Mortal Kombat on Elaine's old-school Sega system, and the big nerd Aaron beat both of us silly, and then beat the GAME.
Afterwards, bowling was our calling. (I'm a poet and I just don't know it!) Once again, I was the one that lost miserably, but I'll have to say that it was pretty close with Elaine. Aaron once again kicked both our asses. Now came fun-- Sean's party. He wasn't able to hang out with us earlier because he had to host the party, but insisted that we should all go to his party afterwards. Considering he's my best friend (along with Aaron, Elaine, and Nitu) I couldn't say no. Anyway, we hung out there until the wee hours of the morning and Aaron had to crash at my place because of how much he drank. No prob, he just came to my room this morning and goes, "Yo dude.. so like.. I'm leaving. Peace."
Tuesday, December 30, 2003
I went to work at Best Buy yesterday for a full day. WHEW! It was hectic and I loved it. I was able to work with a number of computers and install crap. Pretty standard stuff-- CD-ROMS, install programs, etc. But I've got to tell this story about this Indian family that came..
*NOTE: This is a long, slightly rambling story.
This guy comes in, slightly older, and I could see his wife and baby daughter waiting behind. This, being my first *actual* face-to-face contact with a customer, was more than eager to help, and I thought it might be easier that they were Indian. He began to tell me his problem.
On BestBuy.com, the description for the computer claimed that it had integrated Bluetooth, whereas the computer that he had clearly does not. I checked on the computer, and having a Bluetooth adapter myself at my house, I told him what he'd need.
"Well, you'll need to get a USB hub, and then a Bluetooth adapter that can fit into that hub."
"But," he began with a pronounced lisp, "that will divide the power between the different USB-connected devices and I can't have that."
He was right. But I had to pull out some slight bullshi* that I knew to get to this customer.
"True, but USB is a technology that allows about 28 devices to be connected together with no significant power drainage. "
I definitely knew that there were double digits involved in the devices but I can't tell ya if it's 20 or 50. To me it was all irrelevant. This dude had 4 devices to connect. He looked perplexed as I talked to him. Not so much that he didn't understand, but instead that he was almost looking for some error that he could point out. He didn't enjoy this.
"So that's what I need to do, right? Just get the hub and the adapter.."
"Yup, that's it."
And this is where he started pulling out his INDIAN skills.
"Since the website said that this computer was supposed to have it, I shouldn't have to pay for that stuff, you should give it to me for free."
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This dude had bought a computer and decided, after 3 MONTHS, to bring it back and had the audacity to ask for free stuff? We have a 14 day exchange/return policy and he would have definitely had time to figure it out and bring it. But for something that was bought in OCTOBER?
Needless to say, I informed him of that in the nicest way possible. His wife - clearly the one that wears the pants in the family - then got involved with a convoluted story about her having a 3 year policy if the computer was broken. But, I explained, the computer isn't broken- you just didn't bring it back for a clear misprint. Anyway, they demanded the manager who then told them the same thing that we at the Tech desk did. They left, crushed that their negotiation skills didn't work.
Next time maybe they should've asked me. I would've done the same-- except not wait for 3 months.
*NOTE: This is a long, slightly rambling story.
This guy comes in, slightly older, and I could see his wife and baby daughter waiting behind. This, being my first *actual* face-to-face contact with a customer, was more than eager to help, and I thought it might be easier that they were Indian. He began to tell me his problem.
On BestBuy.com, the description for the computer claimed that it had integrated Bluetooth, whereas the computer that he had clearly does not. I checked on the computer, and having a Bluetooth adapter myself at my house, I told him what he'd need.
"Well, you'll need to get a USB hub, and then a Bluetooth adapter that can fit into that hub."
"But," he began with a pronounced lisp, "that will divide the power between the different USB-connected devices and I can't have that."
He was right. But I had to pull out some slight bullshi* that I knew to get to this customer.
"True, but USB is a technology that allows about 28 devices to be connected together with no significant power drainage. "
I definitely knew that there were double digits involved in the devices but I can't tell ya if it's 20 or 50. To me it was all irrelevant. This dude had 4 devices to connect. He looked perplexed as I talked to him. Not so much that he didn't understand, but instead that he was almost looking for some error that he could point out. He didn't enjoy this.
"So that's what I need to do, right? Just get the hub and the adapter.."
"Yup, that's it."
And this is where he started pulling out his INDIAN skills.
"Since the website said that this computer was supposed to have it, I shouldn't have to pay for that stuff, you should give it to me for free."
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This dude had bought a computer and decided, after 3 MONTHS, to bring it back and had the audacity to ask for free stuff? We have a 14 day exchange/return policy and he would have definitely had time to figure it out and bring it. But for something that was bought in OCTOBER?
Needless to say, I informed him of that in the nicest way possible. His wife - clearly the one that wears the pants in the family - then got involved with a convoluted story about her having a 3 year policy if the computer was broken. But, I explained, the computer isn't broken- you just didn't bring it back for a clear misprint. Anyway, they demanded the manager who then told them the same thing that we at the Tech desk did. They left, crushed that their negotiation skills didn't work.
Next time maybe they should've asked me. I would've done the same-- except not wait for 3 months.
Monday, December 29, 2003
Uh-oh! Didn't write yesterday. Ehh. Big deal.
I went to work yesterday at Best Buy for the first time. I really enjoy the idea of working with the company; there are a lot of opportunities that I would like to explore. However, there's one thing there that was really weird for me: at SIN, you go there with a task. After finishing the task you go home. Why waste the company's money, right? With this, we were done with the training and still had an hour or two left. So we just... mulled around. Very strange. I mean I suppose that's what happens when you are contracted for a set number of hours, but... ah well. I'll be getting used to it as time progresses, I suppose. Besides, yesterday was just training- soon will come actually working there, when you have no idea when the customers are coming in. We'll see.
I'm out.
I went to work yesterday at Best Buy for the first time. I really enjoy the idea of working with the company; there are a lot of opportunities that I would like to explore. However, there's one thing there that was really weird for me: at SIN, you go there with a task. After finishing the task you go home. Why waste the company's money, right? With this, we were done with the training and still had an hour or two left. So we just... mulled around. Very strange. I mean I suppose that's what happens when you are contracted for a set number of hours, but... ah well. I'll be getting used to it as time progresses, I suppose. Besides, yesterday was just training- soon will come actually working there, when you have no idea when the customers are coming in. We'll see.
I'm out.
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