I went to work at Best Buy yesterday for a full day. WHEW! It was hectic and I loved it. I was able to work with a number of computers and install crap. Pretty standard stuff-- CD-ROMS, install programs, etc. But I've got to tell this story about this Indian family that came..
*NOTE: This is a long, slightly rambling story.
This guy comes in, slightly older, and I could see his wife and baby daughter waiting behind. This, being my first *actual* face-to-face contact with a customer, was more than eager to help, and I thought it might be easier that they were Indian. He began to tell me his problem.
On BestBuy.com, the description for the computer claimed that it had integrated Bluetooth, whereas the computer that he had clearly does not. I checked on the computer, and having a Bluetooth adapter myself at my house, I told him what he'd need.

"Well, you'll need to get a USB hub, and then a Bluetooth adapter that can fit into that hub."
"But," he began with a pronounced lisp, "that will divide the power between the different USB-connected devices and I can't have that."

He was right. But I had to pull out some slight bullshi* that I knew to get to this customer.

"True, but USB is a technology that allows about 28 devices to be connected together with no significant power drainage. "
I definitely knew that there were double digits involved in the devices but I can't tell ya if it's 20 or 50. To me it was all irrelevant. This dude had 4 devices to connect. He looked perplexed as I talked to him. Not so much that he didn't understand, but instead that he was almost looking for some error that he could point out. He didn't enjoy this.

"So that's what I need to do, right? Just get the hub and the adapter.."
"Yup, that's it."

And this is where he started pulling out his INDIAN skills.

"Since the website said that this computer was supposed to have it, I shouldn't have to pay for that stuff, you should give it to me for free."

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This dude had bought a computer and decided, after 3 MONTHS, to bring it back and had the audacity to ask for free stuff? We have a 14 day exchange/return policy and he would have definitely had time to figure it out and bring it. But for something that was bought in OCTOBER?
Needless to say, I informed him of that in the nicest way possible. His wife - clearly the one that wears the pants in the family - then got involved with a convoluted story about her having a 3 year policy if the computer was broken. But, I explained, the computer isn't broken- you just didn't bring it back for a clear misprint. Anyway, they demanded the manager who then told them the same thing that we at the Tech desk did. They left, crushed that their negotiation skills didn't work.

Next time maybe they should've asked me. I would've done the same-- except not wait for 3 months.